Help and Support

LGW

If you need some assistance using our website or you have any questions regarding what we offer or if you have a question relating to a hotel or parking booking you have made can we suggest in the first instance that you see if we have answered your question within our Frequently Asked Questions section.

 

If your query relates to amending or cancelling an existing booking all details about how to do this are within our Amending and Cancellation of Booking section.

Below are a few more questions most commonly asked in the call centres of our partners.

 

Airport Hotels
Q. What do I pay if I need less than 8 days parking at the hotel?
A. If you are booking a hotel and airport parking package the minimum parking duration is 8 days. You can park for less but you will still be charged for 8 days.

Q. Can I book a hotel at short notice?
A. Yes, most of the hotels we list can be booked for the same day and these will automatically be shown once you have entered your dates into our system. We confirm your booking by email immediately for you to print off and hand in on arrival. If you do not have email simply print off the confirmation page and hand this in as your booking voucher. If you do not have access to a printer, simply make a note of your booking reference and state this on your arrival.

Q. Can I park before my stay?
A. The majority of hotels we list will allow for this, however please read the "more info" on the hotel as any hotels which won't allow this will state it here. Once you have booked, can you please e-mail the aprtner concerened so they may advise the Hotel for you.

Airport Parking
Q. If I wish to park for longer than the 8/15 days parking package, can I?
A. Yes you can pay the additional days locally at the hotel/car park, on your return but these charges will be slightly higher than your packaged price.

Q. Is there a transfer bus to the airport?
A. Most hotels and car parks offer transfer buses to the airport and are usually included in the parking cost but you will need to check with your parking provider for confirmation and many hotels use the services of an alternative provider and there will be a small charge in these instances.