Cancellation Policy

LGW

Because we compare the prices from a number of different providers each company have slightly different cancellation policies. We have listed them below but please be aware that these may change at any time and to check your booking where all cancellation details are listed.

Holiday Extras - Cancellations and changes to bookings can all be made on their website or via their call centre.

Hotel Bookings:
You will be unable to obtain a refund or amend a hotel booking 24 hours prior to your stay or any time after this period.
Where it is possible to cancel a booking, you will be charged an administration fee of £15 per room per night. This fee will also be charged in the event of an amendment reducing the number of rooms or nights from the original booking.

Airport parking:
Any cancellations made on the day of arrival or during your stay will not be refunded.
If you leave the car park before the agreed departure date you will not receive a refund for the unused days.
A fee of £7.50 will be charged for cancellations made 24 hours prior to arrival.
Please note: Bookings made at the special 'advanced purchase' price cannot be amended or cancelled.

Airport lounges:
Refunds are not available for cancellation of a lounge booking within 24 hours of the stay or any time after this period.

APH - Cancellations and changes to bookings can all be made on their website or via their call centre.

Hotel, Parking & Lounge Bookings
A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved. Customers cancelling within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be of APH's sole discretion). For the purposes of this Condition the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked. Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.
Please Note: Bookings made at the supersaver or non-flexible parking product cannot be amended or cancelled.

BCP - Cancellations and changes to bookings can all be made on their website or via their call centre.

Airport Parking
No refund is made for cancellation of parking bookings on the day of travel or afterwards. An administration fee of £7.50 per booking applies to all other cancellations. No refund is available for unused part stays.
Please note: Bookings made at the special 'advanced purchase' price cannot be amended or cancelled.

Hotel Bookings:
You will be unable to obtain a refund or amend a hotel booking 24 hours prior to your stay or any time after this period.
Where it is possible to cancel a booking, you will be charged an administration fee of £15 per room per night. This fee will also be charged in the event of an amendment reducing the number of rooms or nights from the original booking.

Superbreak - Cancellations and changes to bookings can all be made on their website or via their call centre

Airport Hotels
Where they can, an amendment fee of £15 per amendment (unless it is to increase the value of the booking) will be payable together with any costs incurred by Superbreak and any costs or charges incurred or imposed by any of our suppliers. Any alteration requested by you on the day of travel (or in the case of overseas bookings, within 7 days of travel) will be treated as a cancellation by you and you will have to pay the cancellation charges set out below.

Cancellation
The following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable or transferable in the event of the person(s) to whom they apply cancelling. More than 28 days 10%,
8-28 days 20%, 1-7 days 20%, On or after day of arrival 100%.

FHR - Cancellations and changes to bookings can all be made on their website or via their call centre

Airport Hotels & Airport Parking
No refund is made for cancellation of hotel bookings within 24 Hours of the stay. An administration fee of £7.50 per room per night applies to all other hotel cancellations except on certain promotional offers which are non-refundable. Where applicable this will be stated in the hotel description/information.